Terms and Conditions

Novi Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Novi.
  • Entrepreneur: Novi, the natural or legal person who offers products and/or services to consumers at a distance.
  • Distance Contract: An agreement whereby, within the framework of a system organized by Novi for the remote sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
  • Right of Withdrawal: The option for the consumer to withdraw from the distance contract within a certain period.

Article 2 – Applicability

These general terms and conditions apply to every offer made by Novi and to every distance contract concluded between Novi and the consumer.

Article 3 – The Offer

Every offer contains a complete and accurate description of the products and/or services offered.
Obvious mistakes or errors in the offer are not binding on Novi.

Article 4 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons within a period of 14 days.

Article 6 – Obligations of the Consumer During the Reflection Period

During this period, the consumer will handle the product and packaging with care.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the product are at their expense.

Article 8 – Exclusion of Right of Withdrawal

Novi may exclude the consumer's right of withdrawal for certain products and services.

Article 9 – The Price

The prices of products or services mentioned in the offer are inclusive of VAT.

Article 10 – Performance of the Agreement and Additional Guarantee

Novi guarantees that the products and/or services comply with the agreement.

Article 11 – Delivery and Execution

Novi will take the greatest possible care when receiving and executing product orders.

Article 12 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days from the start of the reflection period.

Article 13 – Complaints Procedure

Novi has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.